EMEETSTREAM Privacy Policy

Updated August 2022

 1. Introduction

The EMEETSTREAM Privacy Policy ("Privacy Policy") explains to you what information EMEET collects when you use EMEET products and services, what the information is used for, and what your rights are so that you can better understand our services and make appropriate choices.

You should read and comply with the EMEETSTREAM Service Agreement ("Service Agreement") and Privacy Policy when you purchase our products or download or use our services. Your acceptance of the Service Agreement constitutes your acceptance of the Privacy Policy. The Privacy Policy is a part of the Service Agreement.

 The products and services to which this Privacy Policy applies are provided by HONGKONG EMEET TRADING LIMITED. The registered address is 19H Maxgrand plaza, No.3 Tai Yau Street, San Po Kong, Kowloon, Hong Kong. Hereinafter referred to as "EMEET"、"we"、“us”、“our”.

We design and manufacture EMEETSTREAM products that are easy to operate and offer AI intelligent guidance, multi-camera capabilities, and the ability to add wireless streaming EMEET cameras to facilitate users to record HD video and broadcast live on multiple platforms simultaneously. We provide related services through our website (www.emeet.com/emeetstream) and our app (EMEETSTREAM).

Users are more commonly referred to as "you" in this Privacy Policy.

2. The Information We Collect

We collect personal information necessary to achieve the functionality of our products and services when you use them, as required by law and regulation. This information includes:

Information You Voluntarily Provide When Using Our Services

  • When you give us feedback on a problem, you may be asked to provide some personal information so that we can better meet your needs.
  • We need to collect your shipping address in order to send you the products you ordered.

The Information We Obtain When You Use the Service

  • Log Information

When you use our services, in order to maintain the stable and safe operation of our products and services, we may collect information related to equipment information, software information, your activities on the user side, etc. We will use this information to analyze trends and manage software.

  • Cookies

Cookies are neutral technologies that allow web servers to store data on or read data from clients. We may collect information about you by placing secure cookies, identifiers and related technologies, such as retaining your preferences, in order to provide you with a better user experience and service. Any information we collect will be used only in aggregate form and will not contain any personal information. By using our services, you agree to our related activities in accordance with the above, and if you refuse to accept cookies from our products will have an impact on your use of certain features of the products.

  • Location Information

When you use our products, we record your IP address for the purpose of ensuring proper operation of the network connection service.

  • Information Obtained from Other Situations

Where permitted by law, we may obtain information about you from third parties in order to implement product features. For example, your personal information such as your user name, avatar, gender, etc. from third party partners, as well as your Stream Key, URL, etc. when you are live streaming. We may combine this information with the information we collect. You should be aware of and comply with the third party partner's user agreement and privacy policy.

3. How We Use Information

We use the information we collect for the following purposes in strict compliance with laws and regulations and our agreement with you:

  • Services to You

We use your information to provide services, process orders, or otherwise comply with our obligations to you under the Agreement.

  • Communicate with You

We use your information when we communicate with you (for example, your program logs, the contact information you fill in).

  • Improve Our Services

In order to provide you with a better experience, we may use the information we collect through some of our services for our other services. For example, information about your use of one of our services is used to personalize your service experience, user research analysis and statistics, and other services.

  • Meet Your Individual Needs

We use your information to provide you with personalized services, including language settings, video parameter settings, etc.

  • Exercise Our Rights

We use your information as reasonably necessary to exercise our legal rights and to prevent misuse of our services.

  • Management Software

For example, to perform software certifications, software upgrades, etc. To ensure the security of our services and to help us better understand how our applications are performing, we may record information such as how often you use the application, failure information, overall usage, performance data, and the source of the application.

  • Legal Compliance

We will use your information as required by law. We may disclose your information in response to an official request issued by a government agency or legal proceeding.

As our business evolves, the features and services we offer may be adjusted and changed, and if the purpose of processing changes as a result, we will again explain this to you and obtain your consent.

4. How Do You Manage Your Information

In the course of using our services, you can manage your information by accessing, copying, correcting, adding, deleting, etc. You can contact us and we will process your request free of charge.

We may ask you to verify your identity when you exercise your rights as described above.

Please understand that due to technical limitations, legal or regulatory requirements, we may not be able to meet all of your requests, and we will provide feedback within the time limits set by law and regulation. At the same time, we will continue to optimize our products and services to protect your rights.

5. Who We Share Your Information With

  • Follow Your Instructions

We may provide your information to others as instructed by you when using our services.

  • With Your Permission

We may share your information with third parties with your express consent, which you may revoke.

  • Authorized Service Providers

We may share your data with third party service providers to help us operate our services. This includes customer relationship management service providers, email service providers, etc.

  • Analysis

We may share your information with our analysts to show how customers use our services.

  • Certain Legal Situations

We will share your information with officials where required by law to comply with our legal obligations.

  • Anonymous Message

We may publicly disclose anonymous information, such as the number of visitors we have.

  • Rights of California Users

A California resident has the right to choose to refuse to have his information sold to third parties. We do not currently sell consumers' personal information, so if you have any questions, please contact us.

6. The Duration and Location of the Stored Information

In general, we will retain your personal information only for the shortest period of time necessary to achieve the purpose, except to comply with applicable laws and regulations, court decisions or requests from law enforcement authorities. When we no longer have a business reason to retain the information, we will delete or anonymize your personal information within a reasonable period of time.

We store personal information generated and collected in a country locally and in compliance with applicable local laws and regulations.

7. Protection of Minors

We take the protection of personal information from minors very seriously and do not knowingly collect personal information from such groups. You must be at least 18 years of age, or the legal age of majority in your province, territory or country, to use our services. Minors may use the services provided by this product only under the supervision of a parent or legal guardian.

8. Information Security

We provide appropriate security for your information to prevent its loss or misuse. We have established special management systems and processes to ensure the security of information. You need to know that, despite our efforts, no means of protection can guarantee the absolute security of information.

9. Contact Us

If you have any questions or complaints or suggestions regarding this privacy policy or matters related to the protection of personal information, you may contact us at:

  • Sending questions to our e-mail address.
  • Mail your questions to the following address:
    2C, Building A6, China Merchants Technology Park, No. 3009, Tourism Road, Phoenix Street, Guangming District, Shenzhen, Guangdong, China
    Zip code: 518000

10. Change

We may revise the content of this Privacy Policy from time to time, and we will post any revised version of our Privacy Policy at this URL. If a change would result in a material diminution of your rights under this Privacy Policy, we will prominently display a notice on the page before the change takes effect. If there is a change in the type of personal information collected, the purpose for which the information is processed or the manner in which it is processed, we will obtain your consent again.